Refund policy

How long is the cooling-off period?

You have 14 days after receiving the last item to register a return. If the last day falls on a weekend or public holiday, the period is extended. Register your return via info@iceo-recovery.com before sending anything back. Shipments that arrive without prior registration cannot be processed.

Who pays for the return?

We do. Returns are free, even if you have simply changed your mind. Once your return is approved, you will receive a return label or we will schedule a pickup. We do not charge restocking fees.

An ice bath or sauna is shipped on a pallet. For these, always contact us first via info@iceo-recovery.com and we will arrange the transport. Never send a pallet shipment back on your own initiative.

In what condition must the product be returned?

Unused, complete with all parts and in the original packaging. You may unpack and inspect the product as you would in a shop. If the product has been used or parts are missing, we may deduct part of the purchase price for loss of value.

Can I cancel my order?

You can cancel an order within 24 hours as long as it has not yet shipped. Send a message to info@iceo-recovery.com. If the shipment is already on its way, the return procedure above applies.

Where do I send my return?

ICEO Recovery, Zwettestraat 29-06, 8912 AV Leeuwarden, the Netherlands. Only send items back after registering your return.

When will I get my money back?

After receiving and inspecting your return, we will let you know whether it has been approved. Once approved, we refund you within 10 business days via your original payment method. It may then take a few more days for your bank to process the amount. If it takes longer than 15 business days after approval, please contact us via info@iceo-recovery.com.

What cannot be returned?

Gift cards cannot be returned. We cannot accept items with visible signs of use or without their original parts. Discounted items can be returned as normal, with the same cooling-off period.

Does this also apply to business purchases?

The statutory cooling-off period applies to consumers. Business purchases are not automatically covered. Contact us via info@iceo-recovery.com and we will look at what is possible case by case.

My product arrived defective or damaged

Contact us within 48 hours of receipt via info@iceo-recovery.com with photos of the product and the packaging. We will arrange a replacement, repair or refund. These costs are always covered by us.

Contact

ICEO Recovery, Zwettestraat 29, 8912 AV Leeuwarden, the Netherlands. Email info@iceo-recovery.com, phone +31 (0)85 303 0831. Chamber of Commerce (KvK) 97304042, VAT NL867993935B01.